Today was spent helping a group of people realize the power of simplified, process-centric operations over wasteful, undocumented, constant communication resulting in expectation mismatch on both ends.

A work perfect day that feels loaded due to personnel issues.

The day started out without any fire alarms. After taking care of usual emails by 9 AM, Kabir got ready to dive into the User Community single sign-on integration — his primary objective of the day. The goal — to get a customer community portal to authenticate using a 3rd-party user database. With over tens [...]

At 8AM, Kabir came to the home office and turned on his G2 to quickly check email. One email from a customer PM set the tone for the day. Kabir knew it would be a long day at work today.  Instead of his usual light and sugar-free breakfast at hand, he set down and started [...]

Yesterday, when Kabir went to the office, he found himself in a weird situation — the glass on top of his desk shattered to pieces. He had no idea how it had happened, neither did the staff.
No sign of vandalism or any intruder. The best explanation that everyone came to is that it exploded due [...]